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terms and conditions of use

Please Note that by ordering goods from us you will be making contracts with us. There are terms which will apply to every order you may make as follows :-

1. If you are buying goods for your own personal use then you are a "consumer" as defined in English Law.

2. All models, actors, actresses and other persons that appear in any visual depiction of actual sexually explicit conduct appearing or otherwise contained on our Website or on products were over the age of eighteen years at the time of the creation of such depictions. Only consenting have been used in publicity documentation.

3. The Photographs On This Site Are Licensed For Unadvertised Private Home Use Only. All Other Rights Are Retained By Copyright Proprietor. Our goods are exclusively for persons over 18 years of age. The sale or transfer of our goods to people under the age of 18 is totally prohibited.

4. You must not photocopy or reproduce any pictures form our goods or from our advertising materials as these are Copyright

5. We will always try to deliver goods ordered within 5 working days to the UK but we will not be liable in any way if we are unable to do so when requested or at all if the reason for delay or non-delivery is beyond our reasonable control. If goods have not arrived within 5 working days please Contact us with your order id and we will investigate your order.

6. Before entering into any agreement with you we may search your records at credit reference agencies. They will add to their record about you details of our search which will be seen by other organisations making searches. Details about you and your payment record under this agreement will be used to help make credit, credit related and insurance related decisions about you and members of your household and occasionally for fraud prevention or to trace debtors. You can contact us for details of the credit reference agencies used by us. You have a legal right to these details and can receive a copy of the information held about you on payment of a fee. Information held about you by credit reference agencies may be linked to records relating to any person with whom you are linked financially and other members of your household. We may give information about you and your payment record under this agreement to credit reference agencies, debt collecting agents and any proposed assignee, transferee or chargee of this agreement or of our interest in this agreement, their insurers or advisers. We may use a credit scoring or other automated decision-making system. We may monitor and record telephone calls for the purpose of security and training.

7. Non EU orders are not subject to VAT but have an administrative charge of 20% to cover the additional overheads involved in shipping to Non EU countries and regions. If you require a revised invoice after placing your order you must request us to send it to you.

8. Accounts Queries. If you do not keep proper accounts and query a payment which we have taken there will be a £5 admin charge to cover the time and effort we have to expend in this activity.

Returns Policy

Due to the nature of the products sold we will not accept or open any parcels returned to us which do not have a Returns Authorisation Number where you have described the nature and reason of the return. You can obtain this number and print out a returns label by emailing returns@lingerieisland.co.uk The RAN allows you to return the item and is not a guarantee that we will accept the return. Please see conditions below:

Any faulty product may be returned to us within 2 days of receipt for replacement or a credit.

We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, we regret we cannot accept any returns on wigs or panties. By law, intimate garments containing a crotch such as bodies or panties, cannot be returned once they have been tried on or worn. If the goods are returned unopened we can accept them.

We cannot accept any returns on intimate adult toys which are not shrinkwrapped in their original packaging

For an exchange or a refund, returns should be received by us or requested by you within 21 calendar days from the date your order was shipped and include the original packaging and be in the same condition as received.

We do not refund original shipping costs or your return shipping costs.

To cancel an order please email us. You must have the order reference.

Payment Methords

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